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At MisoMesi, every order is carefully inspected and securely packaged before shipment. We want you to enjoy your purchase with confidence.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery.
To help us review the issue, please provide:
- Your order number
- Clear photos or video of the product
- Photos of the outer packaging and shipping carton
- A brief description of the issue
Once your claim has been reviewed, our customer service team will determine the appropriate solution.
Depending on the circumstances, the resolution may include:
- Replacement parts
- Product replacement
- Repair support
- Refund, where applicable
Please do not dispose of the original packaging until your claim has been reviewed, as photographs of the packaging may be required to process a shipping damage claim.
Returns
Return eligibility may vary depending on the product category, destination, and specific circumstances of the order.
To be eligible for a return, products generally must be:
- Unused
- Uninstalled
- In their original condition
- Returned with the original packaging and accessories
Custom-made, personalized, made-to-order, and certain oversized products may not be eligible for return, unless the product arrives damaged or defective.
Please contact our customer service team before sending any product back. Unauthorized returns may not be accepted.
Refunds
Where a refund is approved, the refund will generally be issued to the original payment method used for the purchase.
The timing for the refund to appear in your account may depend on your payment provider or financial institution.
Shipping costs, return shipping costs, customs duties, and other charges may be non-refundable where applicable.
